Cookie Policy

What are cookies?

A cookie is a small text file that is stored on your computer or mobile device when you visit a particular website. With cookies, a website remembers your actions and preferences (such as sign-in, language, font size, and other display-related preferences) over time, so you do not have to re-enter them each time you return to the site or browse its various pages.

By visiting we will ask for your consent in order to use cookies that are not necessary for the operation of our website, and we have divided them into:

  1. Necessary - necessary for proper operation, the legal basis in relation to their use is a legitimate interest,
  2. Cookies for anonymous analytics - the legal basis for their use is consent,
  3. Advertising cookies - the legal basis is consent.

Before giving consent, we will inform you about the purposes of cookies that belong to a particular category, and you can read about the names and duration in the following text.

Date controller of data which are collected at is:

ARSANO MEDICAL GROUP d.o.o., with headquarters in the Republic of Croatia, Ilica 1a, 10000 Zagreb.

Below you can read more about how we use cookies.

How do we use cookies? uses cookies and similar technologies for several purposes, depending on the context or product, including:

1) user security cookies, which are used to detect abuses of authenticity, of limited duration - we use them to process information that enables us to be safe and to determine fraud and abuse;

2) multimedia content cookies, such as flash player cookies, for the duration of the page view;

3) load enabling cookies, during the duration of the page view - we use them to remember the information you give us, we store this information in a cookie so that we can remember this information;

4) persistent cookies to customize the user interface for the duration of the page view (or a little longer) - we use cookies to allow you to provide feedback on the website;

In addition to the above cookies, we also use:

  1. Cookies for the development and improvement of products and services (third-party promotional cookies) - we use cookies to collect information about your online activity and identify your interests so that we can show you ads that might interest you most. You may also opt out of receiving interest-based ads that we send to you, as described in our Privacy Policy. We also use cookies to record, for example, how many visitors clicked on an ad and which ads you saw, so that you do not see the same ad more than once
  2. Functional cookies (analytical (statistical) cookies) - we use first and third-party cookies and other identifiers to collect usage and performance data, for example: we can use them to count unique visitors to a website or service and to develop other statistics about the operation of our websites and products or to find out about the commercial performance of our products so that we can improve them (for example, we use cookies to collect data that help distribute workloads) .This allows our websites to function.

ARSANO MEDICAL GROUP cannot fully influence the processing of personal data by third parties.

ARSANO MEDICAL GROUP does not use cookies for any purpose other than that described in our Privacy and Data Protection Policy and as stated in this Cookie Policy.

On top of all that, it is important to note that some videos embedded on our site use a cookie to anonymously collect statistics about how you visited the video page and the specific videos you visited.

Enabling these cookies is not strictly necessary for the website but will provide you with a better browsing experience.

You can delete or block these cookies, but if you do, some features of this website may not work.

Cookies used on this website

Necessary cookies:

Name: cookie_control_consent
Duration: 1 year
Purpose: Cookie control

Name: cookie_control_enabled_cookies
Duration: 1 year
Purpose: Cookie control

Name: i18n_redirected
Duration: 1 year
Purpose: Language selection

Analytical cookies:

Name: ga_# HTTP
Duration: 2 years
Purpose: Google Analytics

Name: gat# HTTP
Duration: 1 minute
Purpose: Google Analytics

Name: _ga HTTP
Duration: 2 years
Purpose: Google Analytics

Name: _gid
Duration: 1 day
Purpose: Google Analytics

What cookies does Google LLC and its affiliates use? also uses certain Google services based on which, through cookies, Google LLC also collects certain personal data (hereinafter: Google).

The following is considered under the term Google Services:

- Google applications,
- sites and
- Devices and services like Search, YouTube, and Google Home, platforms like Chrome Browser and Android
- products that are integrated into third-party applications and websites, such as ads and
- embedded Google Maps.

When you sign in and interact with some Google services, such as posting a comment on a video on YouTube, your name and image will appear next to your activities. Google may also display this information in ads, depending on your preferences.

Google may also share certain categories of data publicly with its partners, such as advertisers or developers. Google also allows certain partners to collect data from your browser or device for advertising and measurement purposes through their own cookies or similar technologies.

Google uses cookies for many purposes. For example, to remember your SafeSearch settings, to make the ads you see more relevant to you, to count visitors to a particular page, to help you sign up for certain Google services, to protect your information, or to remember your ad preferences.

Below you can see a list of the types of cookies used by Google and learn how Google and its partners use cookies in advertising.

  1. Use of the "Settings" cookie

These cookies allow Google sites to remember information that changes the way a website works or looks, such as your chosen language or area. For example, when it remembers which area you are in, a site may offer local weather or traffic news. These cookies can also help you resize text, font, and other parts of web pages that you can customize.

If the information stored in the settings cookie is lost, the site may lose some of its functionality, but this should not prevent the site from working.

Most Google users have a settings cookie called "NID" in their browser. The browser sends this cookie with requests to Google sites. The "NID" cookie contains a unique ID that Google uses to store your settings and other information, such as your chosen language (e.g., Croatian), how many search results you want to appear on the page (e.g., 10 or 20), and whether to have Google's safe search filter turned on.

2. Use of "Security" cookies

Google uses security cookies to authenticate users and protect user data from unauthorized parties.

Google uses the "SID" and "HSID" cookies, which contain digitally signed and encrypted records of the user's Google Account ID and the time of last login. The combination of these two cookies allows Google to block many types of attacks, such as attempts to steal the content of forms you fill out on web pages.

3. Use of "Process" cookies

Process cookies help make the website work and deliver services that the website visitor expects, like navigating around web pages or accessing secure areas of the website. Without these cookies, the website cannot function properly.

Google uses a cookie called "lbcs" that allows Google Docs to open multiple documents in a single browser. Blocking this cookie would prevent Google Docs from working properly.

4. Use of "Advertising" cookies

These categories of cookies help Google make advertising more interesting to users and more valuable to publishers and advertisers. Cookies are typically used to select ads based on their relevance to the user, to improve campaign performance reporting, and to avoid showing the same ads to individual users.

The NID and SID cookies are used by Google to personalize ads on Google products such as Google search. For example, Google uses these cookies to remember your recent searches, your previous interactions with ads or advertiser search results, and your visits to advertiser sites. The latter allows you to display customized ads on Google.

Google also uses one or more cookies for ads served on the web. One of the major advertising cookies on non-Google sites is called the "IDE" and is stored in browsers under the domain. Another cookie of the same type is stored under the domain and is called "ANID".

Google also uses DSID, FLC, AID, TAID, and exchange_uid. Other Google products, such as YouTube, may also use these cookies to display more relevant ads.

Sometimes advertising cookies may be placed on the domain of the site you have visited. In the case of advertising served by Google on the entire web, "__gads" or "__gac" cookies may be placed on the domain of the site you are visiting.

Unlike cookies that are set on Google domains, Google cannot read those cookies when you are on sites where they are not set.

Their purpose is to measure interactions with ads in that domain and prevent over-display of the same ads to users.

Google also uses conversion cookies whose main purpose is to help advertisers determine how many times people who click on their ad follow up by buying their products.

5. Use of the "Session Status" cookies

Websites often collect information about how users interact with the site. This may include information about which pages users visit most often and whether they receive error messages from specific pages. These “session status cookies” help Google improve its services to provide users with a better browsing experience.

Blocking or deleting these cookies will not render the site unusable.

These cookies can also be used to anonymously measure the effectiveness of PPC (pay per click) and affiliate advertising.

A cookie called "recently_watched_video_id_list" is used to help YouTube record which videos a particular browser has recently watched.

6. Use of "Analytics" cookies

Google Analytics Google is an analytics tool that helps website owners and owners of as well as applications, to find out how their visitors use the options of their sites and applications. It may use a set of cookies to collect information and report site usage statistics without revealing the identity of individual users to Google. Google Analytics' main cookie is "_ga".

In addition to reporting site usage statistics, Google Analytics can be used, along with some of the advertising cookies described above, to display more relevant ads on Google products (such as Google search) and on the web, and to measure interactions with the ads we display.

Learn more at

Export and delete data collected through cookies using Google services

You can export a copy of your data or delete it from your Google Account at any time.

Optionally, you can export a copy of the content from your Google Account to back up or use on a service outside of Google.

To delete your data, you can:

  • Delete content from certain Google services.
  • Search for and then delete specific items from your account via the My Activity page.
  • Delete certain Google products, including data associated with them.
  • Delete your entire Google Account.

A.1. Deleting all cookies from your computer:

If you remove cookies, you will be logged out of the site and your saved settings may be deleted.

How to do it:

  1. Open Chrome on your computer.
  2. In the upper right corner, click "More" and then "Settings."
  3. Click "Advanced" at the bottom.
  4. In the „Privacy and Security˝ section, click ˝Content Settings˝.
  5. Click Cookies.
  6. Under „All cookies and site data˝, click „Remove all˝.
  7. Confirm by clicking "Delete All".

A.2. Delete cookies for a specific site:

How to do it:

  1. Open Chrome on your computer.
  2. In the upper right corner, click "More" and then "Settings."
  3. Click "Advanced" at the bottom.
  4. In the „Privacy and Security˝ section, click ˝Content Settings˝.
  5. Click Cookies.
  6. Under „All cookies and site data˝, look for the site name.
  7. Click "Remove" to the right of the site.

A.3. Delete cookies for certain periods:

How to do it:

  1. Open Chrome on your computer.
  2. Click "More" in the upper right corner.
  3. Click "More tools" and then "Delete browsing data".
  4. At the top, tap the drop-down menu next to "Delete next items".
  5. Select a period, for example, the last hour or the last day.
  6. Select the "Cookies and other site data" checkbox. Remove the check marks for all other options.
  7. Click "Clear browsing data".

Change Google Cookie settings

You can allow or block cookies stored by websites.

B.1. Allow or block cookies by default

  1. Open Chrome on your computer.
  2. In the upper right corner, click "More" and then "Settings."
  3. Click "Advanced" at the bottom.
  4. In the "Privacy and Security" section, click "Content Settings."
  5. Click Cookies.
  6. Turn ˝Allow websites to save and read cookie data˝ on or off.

B.2. Blocking cookies from other sites

When you visit a website, you can allow cookies from that website and block those from other websites that have ads or images on that website. To block third-party cookies, turn on Block third-party cookies.

All cookies and site data from other sites will be blocked, even if the site is allowed in the exception list.

B.3. Allow or block cookies from a specific site

If you allow cookies by default, you can still block cookies from a specific site.

  1. Open Chrome on your computer.
  2. In the upper right corner, click "More" and then "Settings."
  3. Click "Advanced" at the bottom.
  4. In the „Privacy and Security˝ section, click ˝Content Settings˝.
  5. Click Cookies.
  6. Click 'Add' next to 'Block', 'Delete on exit' or 'Allow'.
  7. Enter the web address.
  8. To make an exception for the entire domain, insert [*.] In front of the domain name. For example, [*.] will refer to and
  9. You can also specify an IP address or a web address that does not begin with http://.
  10. Click ˝Add˝.
  11. To remove the exception you no longer want, click 'More' to the right of the site, and then click 'Remove'.

Note: If you use your Chromebook at work or school, you may not be able to change this setting. If you need further assistance, contact your administrator.

B.4. Delete cookies after closing Chrome

You can allow websites to remember information during a browsing session, but to automatically delete cookies when you close Chrome.

  1. Open Google Chrome on your computer.
  2. In the upper right corner, click "More" and then "Settings".
  3. Click "Advanced" at the bottom.
  4. In the „Privacy and Security˝ section, click ˝Content Settings˝.
  5. Click "Cookies".
  6. Turn on "Keep local data only until I close the browser".

If you have more questions or there are some ambiguities, you can contact Google and their office for privacy protection, and you can also contact the Agency for Personal Data Protection in the Republic of Croatia.

How can you control cookies?

You can control cookies at any time, which means that you can select a different category of cookies with each visit to or you can delete them. In any case we remind you that you cannot control the necessary cookies, since without them the website cannot function, especially not at the level that all our users (respondents) expect.

As the data controller of the website we have made this possible for you via a pop-up window.

You can also change your preferences at any time through the settings of the browser you are using

You can delete all cookies that are already stored on your computer, and most browser settings allow you to block the storage of cookies. If you block cookies, you may need to manually adjust some desired settings each time you visit the website, and certain services and features may not be available.

How to delete cookies

There are currently several websites to disable the storage of cookies for different services.

You can get more information on the following websites:

In addition to the above, the following websites can also be of great help to you:

European Interactive Digital Advertising Alliance (EU)
Internet Advertising Bureau (US)
Internet Advertising Bureau (EU)
Google Chrome
Microsoft Edge
Mozilla Firefox

Other questions

If you want to contact us regarding these Rules or the way the website uses your data, please use the following contact information:

Ilica 1a, 10000 Zagreb

Data Protection Officer:
Presido d.o.o.
e-mail: or address: Ulica Republike Austrije 23, 10000 Zagreb

Setting preferences and cookies controls anew

Each time you visit our website, you can decide to set preferences anew and control cookies and you can delete and/or change them at any time.

ARSANO MEDICAL GROUP reserves the right to change these Policy at any time.

ARSANO MEDICAL GROUP will, in case of change of cookies listed in these Policy, introduction of new, change these Policy and ask, if necessary, new consent from the data subject, all specified no later than 7 days from the occurrence of circumstances that led to changes in these Policy.